• : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.
  • : Function ereg() is deprecated in /hermes/bosnaweb16a/b2139/glo.meristem/includes/file.inc on line 646.

Class: Building Emotional Intelligence at Work

"We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other." 
— Daniel Goleman, 1998. Working with Emotional Intelligence

Target Audience: Employees and managers at every level
Length: 5 days
Format: Classroom
Recommended class size: 12-24

Often, our clients tell us: our employees have the necessary job skills, but other job-related behaviors get in the way. Communication breaks down. Conflict develops. Teams can't function. Regardless of how smart, expert or well-trained employees are, they need the skills to interact and collaborate. Studies show that building emotional intelligence through training works.

The class includes a participant pre-training 360-degree assessment followed by feedback. Participants practice competencies within an integrated business-specific simulation.

Participants develop skills in these areas:

  • Recognizing their strengths and limits.
  • Managing disruptive emotions and impulses.
  • Maintaining standards of honesty and integrity.
  • Taking responsibility for personal performance.
  • Striving to improve or meet a standard of excellence.
  • Acting on opportunities.
  • Sensing others’ feelings and perspectives, and taking an active interest in their concerns.
  • Anticipating, recognizing, and meeting customers’ needs.
  • Cultivating opportunities through diverse people.
  • Using effective tactics for persuasion.
  • Inspiring and guiding others.
  • Initiating and managing change.