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Class: Resolving Conflict

Conflict is a fact of life — people have complex personalities and don't always get along with one another all the time. In many instances, conflict in the workplace causes havoc. At the very least, it can lead to uncomfortable tension among staff. At worst, the results can be deadly.

Target Audience: All employees
Length: 1 day
Format: Classroom
Recommended class size: 12-30

Workplace conflict can occur for many reasons, including different communication styles, innate prejudices, mismatched goals, and different values. The conflict can cause loss of productivity, low morale, and even a hostile environment. This workshop build skills in preventing conflicts and and resolving the ones that arise.

Participants develop skills in these areas:

  • Recognizing patterns of conflict.
  • Identifying causes of conflict.
  • Preventing conflict.
  • Using various proven techniques to reduce and resolve conflict.